Accurate Roof Measurements Made Easy!

Frequently Asked Questions


General

Why should I use GeoEstimator?

What is your turnaround time?

What is the difference between Standard and Rush Processing?

What is GeoEstimator?

What areas do you cover?

Can I download your software on multiple computers?

Can the data totals be imported into my quoting or proposal software?

What if I place an order and it cannot be processed?

If I purchase a Discount Plan, what is your cancellation policy?

Order Questions

How do I place an order with GeoEstimator?

What if no images are available of the structure?

What if I can't tell how many planes are on the roof?

How are addresses and structures located?

Why does GeoEstimator use Google when placing an order?

What If I have a problem locating my structure from the address I entered?

What if the image doesn't show up or is not clear?

Why don't you send me just a PDF document?

Why do some of the pictures look different and why does the picture quality change?

What are the terms and benefits of the Discount Plans?

Account Questions

How do I get started?

What if I need a large account that doesn't go through a check out process?

How do I receive my report?

Troubleshooting

Which browsers are currently supported for your website?

I forgot my password. What do I do?

Why didn't I receive an e-mail confirmation for my order?

How do I place the marker on the building or structure if the map says there are No Images Available?

How do I access my completed report?

What can I do with the software?

What if I can't or don't want to load software on my computer?



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